David S. Klein, M.D.

How to Make an Appointment

Appointment hours: 8:00 am - 11:30 am and 1:00 pm - 5:00 pm, Monday through Thursday.

Call 407-679-3337 for appointment information.

A new patient 'packet' will be mailed to you. This is a comprehensive questionnaire that is most comfortably completed prior to arriving at the office.

We have a small, intimate office. Please feel free to bring a friend or driver, but we do not have room for groups of interested persons and children.

We consider the complaint of pain to be an urgent condition. It is our goal to schedule patients as quickly as possible, given calendar and time restraints. Generally, appointments can be made within a few days to a week. We work as late as necessary to get the work load accomplished.

Services are performed by a Board-Certified Physician. Every patient will be seen by the physician, not a 'physician assistant' or nurse practitioner. We believe that this type of highly specialized medical care must be delivered by a practitioner with advanced education and training.

It is important to gather medications, records, and correspondence, and bring these with you to your appointment. We can photocopy those records that we feel are necessary; we can assist in requesting records from other offices & agencies. It is, however, the responsibility of the patient to ensure that we get these records.

We are Medicare Participants.

We are willing to treat workers compensation claimants as well as patients with other types of injuries.

We do not "participate" with any other carriers.

It is impossible to provide the highest quality in medical services on a deep-discount basis.

There are simply too many insurance companies with too many plans. These plans are changing on a monthly basis, and it is far too confusing to play their game.

We do not participate with Medicare HMO's.

We do not participate with any HMO's.

We prefer to be the physician to the patient, rather than be a 'company doc.'

Under the HMO paradigm, physicians are rewarded for what they deny to the patient rather than what they do for the patient.

Our Responsibilities:

1. We are pleased to submit insurance claims on behalf of our patients.
2. We will make every effort to submit these claims in a timely, efficient manner. We submit the claims on an “assignment of benefits” basis, but sometimes the insurance company chooses to send the payment to the patient, rather than to the medical office.
3. We will re-submit claims that are made in error, or if requested to do so.
4. On a case-by-case basis, we will submit claims to some secondary insurance carriers, as well.
5. By Law, we are obligated to submit elements of your medical record information to the carriers with the insurance claim.

Your Responsibilities:

1. The insurance policy is a contract between you and the insurance carrier. You are their customer.
2. It is your responsibility to ensure that we have the most accurate, up to date information.
3. By law, you are responsible for “co-payments” and deductibles. We can work with the patient for 'non-covered' charges. We do this in an effort to keep services as reasonable as possible. Discounts are a courtesy to our patients. They are not entitlements.
4. If, after submitting information and calling on your behalf, the insurance company refuses to pay a claim, it is your responsibility to pay the claim or convince the carrier to pay the claim.
5. Bring in any insurance checks that you might receive, and bring in any information that the insurance carrier sends to you. It will help us tremendously in handling your account.

To accomplish this mission:

1. If the insurance check comes to you, do not detach it from the ‘explanation of benefits,’ (EOB) and do not cash the check. If you have already cashed the check, we will accept a personal check from you, but we need the explanation of benefits in order to adjust the charges, courtesy-credit your account, which will save you money. We do this as a courtesy for our patients, not as a contractual obligation.
2. Bring the check & EOB with you to the office, or mail it to us.
3. If we have the information regarding “disallowed” charges, “discounts” or errors, we can adjust your account accordingly, and it will save you from paying more than you might otherwise.

David S. Klein, MD, FACA, FACPM, FACMIMS
Director, Pain Center of Orlando
www.suffernomore.com